24

Jan

Planning for Customer Support Outsourcing

By SiteStaff Team on Mar 23, 2021 6:00:00 AMProviding excellent customer support is more complicated than ever. Because of continually rising customer service standards, customers expect only the best from companies they engage with. Across the various channels where we can provi...

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24

Jan

The Evolution of Live Customer Service

By SiteStaff Team on Mar 16, 2021 6:00:00 AMOver the past few decades, the ways people communicate with businesses have gone through significant changes, all of which contributing to where we are today: live customer service. From the early days of the rotary phone to modern-day...

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24

Jan

Live Chat Support: How we train our live chat support agents for empathy

By SiteStaff Team on Mar 2, 2021 8:05:00 AMIn any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the more challenging. Studies have found that 72% of consumers are l...

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24

Jan

How Live Customer Chat Support Helps Law Offices

By SiteStaff Team on Feb 23, 2021 8:02:00 AMThis past year, law firms worldwide have faced more challenges in their day-to-day work. With social distancing methods in place, lawyers have become more limited in obtaining new leads to convert into clients. Live customer chat suppor...

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24

Jan

Economic Benefits of Hosted Chat Support Services

By SiteStaff Team on Feb 17, 2021 7:59:54 AMIn today’s world, where customer service is everything, it’s not enough to have just one channel to provide customer support for your business. Customers are always looking for more convenient and more comfortable ways to ge...

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24

Jan

The Case for Hosted Chat Customer Support: Essential Facts and Stats

By SiteStaff Team on Feb 8, 2021 12:42:57 PMOutsourcing telephone customer support has been an option for decades, but the more recent advent of live chat customer support makes an even stronger case for the practice. As consumers’ preference for using live chat grows, so t...

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24

Jan

How Do I Get Live Chat on My Website?

By SiteStaff Team on Feb 1, 2021 9:39:41 AMAdding live chat to a website may seem like a technical quagmire, but it’s really as simple as adding a line of code to the website; Then, poof! You have live chat support on your website! Whether it will work to achieve goals, how...

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24

Jan

What are Back-Office Services?

By SiteStaff Team on Jan 21, 2021 1:56:29 PMKeeping a professional firm or practice running smoothly and profitability requires multiple levels of operation. One of the most essential levels is what is known as “back-office services.” These services are the opposite o...

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24

Jan

How is Live Chat Effective for Customer Service?

By SiteStaff Team on Jan 15, 2021 12:24:04 PMGreat customer service is and always will be key to keeping clients and patients happy and coming back. But until the advent of live chat, customer service was also a waiting game; waiting on hold, waiting for an email, or waiting to t...

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24

Jan

How Live Customer Chat Support Helps Assisted Living Communities

By SiteStaff Team on Jan 15, 2021 12:20:11 PMSenior living communities have had a tough year but met the extraordinary challenges of the COVID-19 pandemic head on. As we look forward to brighter days ahead, it’s time to consider how best to go forward. One of the smartest s...

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