24

Jan

Should Plastic Surgeons Use Live Chat Agents or Chat Bots?

By SiteStaff Team on May 11, 2021 10:43:28 AMLive chat has helped many businesses retain and gain patients during the past year, but does it matter whether the live chat hosts are chat bots or humans? That depends on what a business needs to accomplish. When it comes to live chat...

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24

Jan

How to Create a Virtual Tour of Your Senior Living Community

By SiteStaff Team on May 4, 2021 11:40:06 AMIf there is one lesson learned by the senior living industry during the COVID-19 pandemic, it’s that virtual tours are a must-have. Still photos alone are great, but there is simply no replacement for a video virtual tour that pro...

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24

Jan

How to Turn Your Plastic Surgery Patients into Brand Advocates

By SiteStaff Team on Apr 27, 2021 8:15:00 AMBuilding a plastic surgery brand takes time and effort; when done right, however, it pays off in the long run. The value of a plastic surgery brand is in fact considered an “intangible fixed asset” that adds to the overall v...

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24

Jan

Communicating Your Brand with Empathy During Stressful Times

By SiteStaff Team on Apr 20, 2021 4:08:00 PMThe past year has arguably been one of the most stressful for people worldwide, thanks to the COVID-19 pandemic. Considering everything that people are going through, now may be a good time to reevaluate how your brand is being perceive...

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24

Jan

Plastic Surgery Website: How to Build Trust with Prospective Patients

By SiteStaff Team on Apr 13, 2021 11:42:00 AMBuilding trust, right from the start, is key to a sound doctor/patient relationship. Since first impressions are forever, and websites are often the place prospective patients begin their journey, websites must exhibit all the factors...

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24

Jan

Lead Generation Solutions for Senior Living During the Coronavirus

By SiteStaff Team on Apr 8, 2021 11:19:56 AMGenerating leads in the senior living industry has always been labor intensive, but never more than during the last year. With a light beginning to shine at the end of the COVID-19 tunnel, however, it’s time to look ahead and find...

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24

Jan

Planning for Customer Support Outsourcing

By SiteStaff Team on Mar 23, 2021 6:00:00 AMProviding excellent customer support is more complicated than ever. Because of continually rising customer service standards, customers expect only the best from companies they engage with. Across the various channels where we can provi...

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24

Jan

The Evolution of Live Customer Service

By SiteStaff Team on Mar 16, 2021 6:00:00 AMOver the past few decades, the ways people communicate with businesses have gone through significant changes, all of which contributing to where we are today: live customer service. From the early days of the rotary phone to modern-day...

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24

Jan

Live Chat Support: How we train our live chat support agents for empathy

By SiteStaff Team on Mar 2, 2021 8:05:00 AMIn any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the more challenging. Studies have found that 72% of consumers are l...

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24

Jan

How Live Customer Chat Support Helps Law Offices

By SiteStaff Team on Feb 23, 2021 8:02:00 AMThis past year, law firms worldwide have faced more challenges in their day-to-day work. With social distancing methods in place, lawyers have become more limited in obtaining new leads to convert into clients. Live customer chat suppor...

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