By SiteStaff Team on Nov 24, 2019 7:35:00 AM ,We don’t have to tell you how competitive the senior living industry is these days. But, we can let you in on a method to help with business growth that many of your competitors seem to have overlooked thus far: live chat. Here’s how it can work for you. It’s simple, and consumers don’t want to wait…for anything…ever… and that can work to your advantage if you use live chat on your website: Ubisend found that 51 percent of customers want businesses to be available 24/7. This is an important question as there’s certainly no reason to add a feature to your website just to have it. The feature must serve a purpose, and for your prospects, live chat certainly does: But there is a disconnect between the facts above and what companies are actually doing today. And this could put you in a perfect position if you offer live chat: We talked before about how important the customer experience is in our industry as choosing a senior living community is such a complex and emotional journey. Live chat gives you the opportunity to personally connect with your prospect in a way that’s convenient to them and allows you to serve as their guide. The results speak for themselves: But the positives aren’t just in terms of new customers; live chat can also help in creating a better experience for your current customers: 06:22:52 PM : Kelley: Thank you, ***. I will get your request submitted immediately as I know this situation is dire. Is there anything else I can do for you today? 06:23:26 PM : Visitor: As soon as they can call, even this evening, would be great. 06:24:24 PM : Kelley: I will make note of that. 06:24:34 PM : Visitor: Thank you!!!! 06:24:45 PM : Visitor: This is such a relief. 06:25:24 PM : Kelley: I'm so glad I'm able to give you a little bit of relief. I know how heavy on your heart this can all weigh. 06:27:23 PM : Visitor: The bad thing this could have been avoided if the sister would have taken our advice to get respite care and seek counseling. And now with the COVID-19 we are all terrified to move them but they can't stay there. We now have to figure out a way to get their belongings. 06:28:05 PM : Visitor: My dad is 93 and mom is 85. 06:28:29 PM : Kelley: I know that must have been frustrating. Your parents are fortunate to have you looking out for their best interests. 06:29:14 PM : Visitor: Thank you for your help!! 06:29:33 PM : Kelley: My pleasure. Thank you for chatting with me today. Hang in there, we will be in touch with you as soon as possible! 06:31:10 PM : Visitor: Thank you! I will continue to look at your website and figure things out. The Reality of Real-Time
Who’s Using Live Chat and Who’s Not?
Live Chat and Your Business Growth
How Live Chat Works
We’ve shown how live chat can help with business growth through its timeliness, convenience, and improved customer experience. And it’s easy to implement! Here’s a sample of one of our live chat sessions:
To learn more about live chat for senior living, download SiteStaff’s latest case study today!
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