21
Sep
The financial industry is one of the leaders of the digital revolution in business, and today we enjoy entirely digitized financial services. However, the success of financial services dramatically depends on client trust. This sector handles the most sensitive client data, inclu...
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Sep
If your law firm has a website, being able to communicate with visitors instantly can increase your firm’s intake of new clients, which is why live chat software is an intelligent addition to your online marketing and advertising efforts. When visitors engage with your live...
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Jul
Accelerated by COVID, online sales have overtaken in-person sales, and now capture a massive market share. One of the key facets of the success of in-person shopping is interaction with sales staff. Live Chat is the ideal answer to the customer who needs information, exactly when...
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Jul
Online shoppers are a savvy bunch. They know they are tracked by algorithms and may even appreciate seeing targeted ads on social media. They know how much money they are willing to spend, are looking for deals, discounts, special offers, or specific items, and have a good idea o...
View More08
Jul
Among the most important metrics for your company’s profitability, growth and future are: Cost to acquire a customer Cost to retain a customer Most companies track the costs related to profit margin fluctuations, such as the cost of advertising measured against custom...
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Jul
Spoiler alert: Live chat can create a phenomenally positive customer experience. Customer experience is widely regarded as the key competitive advantage and lead generator among the most successful companies today. Who uses live chat? Texting from a mobile device has become...
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Jun
Live chat is an online customer service program that features online chat, help desk software, and web analytics capabilities. With this technology, website moderators can chat with visitors in real-time. Since its inception in 2002, the technology has become popular amongst busi...
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Jun
Since its inception 20 years ago, live chat has become an important tool in the world of e-commerce. People that are looking for quick answers prefer the speed and ease of chatting live with agents over sending emails or spending time waiting in a phone queue. While this so...
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Apr
The need for online customer service to meet the expectations of your potential customers is more profound than ever. Live chat is a crucial part of attracting and keeping satisfied customers for your business. There’s a reason 38% of consumers are more likely to buy from a...
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Apr
Aside from your services, customer service is everything when it comes to attracting and maintaining happy, satisfied consumers. Live chat services help build loyalty, increase sales and improve the overall success of a business, practice, or company. These days, the need for onl...
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